WORKING WITH YOU & YOUR CUSTOMERSto achieve high performance and quality is what we do...
Steve Kiely Co-Founded Charter Mercantile in the year 1986 along with Simon Hunnisett. Steve is based in Sydney and the UK and oversees the business Development, Marketing, Client Relations and Operations for the Charter Mercantile Group. Steve Kiely is a Member of the Institute of Credit Management and is a Justice of the Peace.
Mr.Simon Hunnisett Co-Founded Charter Mercantile in the year 1986 along with Steve Kiely. Simon looks after the Business Operations and lends his expertise in the IT field . His contributions has been very crucial in developing COSMOS (Collection Software System).
Gary has been with Charter Mercantile for the past 20 years and has over 3 decades of experience in the Collections Industry. Gary was part of the core team that was responsible for setting up Charter BPO India Operations. He is responsible for the day to day operations of the Australian operation.
Sachit looks after Charter’s offshore operations and has played a crucial role in the start up and development of the onshore / offshore delivery capability for the company. In his current capacity as Business Head, Sachit looks after the complete offshore operations for Charter.
REASONS TO UTILISE
Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure
All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Methodology
All data remains in Australia on our PCI DSS compliant server
Full client internet access to review accounts and run reports