WORKING WITH YOU & YOUR CUSTOMERSto achieve high performance and quality is what we do...
1ST PARTY COLLECTIONS
Early stage collecting of delinquent (1-90days) and over limit accounts. A zero commission customer focused service, initiating courtesy reminders and requesting payment on behalf of organisations, freeing up valuable internal resources.
At Charter Mercantile, we understand that the best time to collect debts is before they become critical, which is why we can put together an effective early stage collections program designed to reduce your internal costs and allow you to re-prioritise your resources – this includes a mix of collection letters, automated calls and live agent contacts, depending on the situation.
Our call centre agents handle all calls professionally and transparently, using a script and language that is approved by you so that the customer who is being contacted cannot discern between the in-house or outsourced call.