1st PARTY COLLECTIONS

Early stage collecting of 1-90 days and over limit accounts. A zero commission customer focused service, initiating courtesy reminders and requesting payment on behalf of organisations, freeing up valuable internal resources.

At CHARTER, we understand that the best time to collect debts is before they become critical, which is why we put together an effective early stage collections program designed to reduce your internal costs and allow you to re-prioritise your resources – this includes a mix of collection letters, automated calls and live agent contacts, depending on the situation.

Our highly trained calling agents handle all calls professionally and transparently, using a script and language that is approved by you so that the customer who is being contacted cannot discern between the in-house or outsourced call.