HARDSHIP & SENSITIVE DEBT MANAGEMENT

At CHARTER, our team is committed to negotiating settlements and long-term arrangements for customers that require assistance of a sensitive nature.

CHARTER has many years experience in managing customers that are experiencing hardship or challenging times. Protecting your brand is of the utmost importance to us which is why have a gentle and personalised approach in putting together a payment program that provides positive outcomes to all parties involved. Our team undergo regular training and programs to maintain their compassionate and empathetic approach to these cases.

NEED ASSISTANCE TO GET BACK ON TRACK ?

Speak with our experienced support team member on 07 3620 7500
• To know the process in detail so you can decide your options.
• You may be required to provide additional information to help us understand your situation to work out an amicable solution.

If you have TPA/ FC / Trustee or interpreter acting on your behalf, they may contact us directly with your consent.

If you are experiencing financial hardship or other personal circumstances which are impacting your ability to resolve this matter, we are prepared to enrol you in our Hardship Assistance Programme. Please complete the details and our Hardship Case Manager will contact you shortly.

Should you require any clarification or further assistance over the phone, please feel free to call us on 07 3620 7500

You can email your request / details to hardship@chartermerc.com.au