WORKING WITH YOU & YOUR CUSTOMERSto achieve high performance and quality is what we do...
Charter Mercantile practices in all the key debt recovery markets including:
Banking & Finance
Credit management is at the core of what we do at Charter Mercantile; backed by an experienced team with proven success and advanced technology and data intelligence, we are in a strong position to look after the portfolios of banking and financial institutions from origination to full recovery.
For over 27 years, our proven collection techniques have helped small to large businesses from retail, medical, professional to trade services and commercial clients.
Since 1986, Charter Mercantile has been providing collection and litigation services to Government Departments and Councils. Our operational model is built around our sophisticated technology platform and data intelligence, which is attuned to the needs, requirements and collection styles appropriate to our public sector customers, Government agencies and Local Government.
Our competitive edge is based on providing fast, fact-based decisions on customer risk, especially when it involves large volume customer contact within the Electricity, Gas and Water industry.
The telecommunications industry experiences a high level of customer delinquency compared to other industries, which results in operators facing escalating write-off amounts.
REASONS TO UTILISE
Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure
All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Methodology
All data remains in Australia on our PCI DSS compliant server
Full client internet access to review accounts and run reports