CHARTER has traditionally had a large consumer finance and telecommunications client base due to its commitment to ongoing customisation and system design to align with Client requirements. Charter has developed a comprehensive Roll Rate Management (RRM) system that accurately tracks cycle dates to mitigate delinquency and write off.

The RRM system provides agents real-time interactive access to the most relevant information for each account, ensuring a high level of compliance and service that leads to increases in rolling back accounts to current. In addition Charter has a fully automated Compliance and Governance management module.

Our team are highly experienced in dealing with customer resistance and we have proven strategies and collection techniques to delicately encourage voluntary payment, in full compliance with client policies and applicable legislative requirements.

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