COMPLAINTS

We would love to hear from you! Good or bad, we encourage your feedback as we are here to service you and hearing from you helps us further refine our services.

All disputes and complaints are handled with the utmost importance, we have effective processes and well trained staff in place to efficiently respond and amend. We are confident in these process due to the successful results and responses in our previous experiences.

If you wish to lodge a compliment or complaint please contact us via details below.

Phone: 07 3620 7500 (The National Relay Service can assist, without cost, if you have difficulty hearing/speaking on the phone - 133 677).
In Writing: Charter Mercantile, Po Box 486, Kippa-Ring QLD 4021
Email: info@chartermerc.com.au