WORKING WITH YOU & YOUR CUSTOMERSto achieve high performance and quality is what we do...
Charter Mercantile’s commitment to effective compliance and risk management ensures that the service we offer to our clients is of the highest standard. We are fully compliant with all applicable state and federal legislation, industry codes of conduct and industry best practices of the countries we operate in. Click here to view
We are accredited under Professional Practices Management System (PPMS), a collection industry specific quality assurance program. All Charter’s quality systems, policies and processes are designed to provide optimum service to our business partners and to reduce the risk of unsatisfactory outcomes. Our innovative approach ensures consistent service from an organisation committed to continuous improvement.
We are Payment Card Industry Data Security Standard (PCI DSS) accredited. Charter Mercantile invested considerable resources in achieving PCI DSS accreditation because we recognise that data security is a major concern for companies and consumers world wide. PCI DSS accreditation includes regular external audits and enables us to provide highest level of protection for our clients’ data.
Charter Mercantile is a member of industry bodies and professional associations to ensure we are up to date with, and involved with, the development of professionalism and integrity within the debt recovery industry. Memberships include:
Institute of Mercantile Agents Limited (IMA)
Australian Collectors and Debt Buyers Association (ACDBA)
Australian Institute of Credit Management (AICM)
QLD COMMERCIAL AGENT LICENSE
Issued under the Property Agents and Motor Dealers Act 2000
License number: 1403448
NSW MASTER LICENSE
Issued under the Commercial Agents and Private Inquiry Act 2004
License number: 409359326
ACDBA Code of Practice
REASONS TO UTILISE
Payment Card Industry Data Security Standard accreditated. We are externally audited every year to ensure the highest level of protection for our clients data.
An onshore/offshore solution, managed in Australia with lower offshore cost base
Proven IT infrastructure
All reporting and client relationships managed in Australia
Six Sigma Quality Assurance Methodology
All data remains in Australia on our PCI DSS compliant server
Full client internet access to review accounts and run reports