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Innovative Credit Management Solutions

An industry leader in debt collection and customer service,
safe hands you can trust.

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35+

Year experience

Your Best Choice for Quality and Trust

Charter, established in 1986, is a 100% Australian-owned company. We provide end-to-end collection services to banks, telcos, major corporations, small to medium enterprises, utilities, government departments, higher education institutions and councils.

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Our Ethics

Charter is renowned for our ethical code. Our business is conducted on a basis of honesty, transparency & integrity with a delicate and personalised approach

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Our Mission

To ethically provide the highest of services to all our customers and clients & to achieve outstanding results with the utmost dedication to governance and compliance.

Our Service

Empowering Growth with
Smart Services

Charter is a leader in the field of debt collection and first choice for many because in addition to providing traditional debt recovery services in commercial and consumer environments, we offer a variety of other valuable services.

charter mercantile First Party Collections

First Party Collections

Early stage collecting of delinquent (1-90 days) and over limit accounts A zero commission customer focused service...

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charter mercantile Third Party Collections

Third Party Collections

Charter has a large consumer finance and telecommunications client base due to its commitment...

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charter mercantile Hardship & Sensitive Debt Management

Hardship & Sensitive Debt Management

Negotiating settlements and long-term arrangements...

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charter mercantile Commercial Collections Services (CCS)

Commercial Collections Services (CCS)

The collection of Business-to-Business accounts rather than business to customer...

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charter mercantile Litigation & Insolvency Management

Litigation & Insolvency Management

Charter provides a commercially responsible litigation service along with insolvency portfolio management...

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Transform Your Business Contact Us Today

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