Excellence in Service &
CHARTER, est. 1986, is 100% Australian owned and provides end to end collection services to Banks, Telcos, major corporations, small to medium enterprises, utilities, government departments and councils and has done so for over 35 years.
CHARTER is a leader in the field of debt collection and first choice for many because in addition to providing traditional debt recovery services in commercial and consumer environments, we offer a variety of other valuable services:
Early stage collecting of delinquent (1-90days) and over limit accounts. A zero commission customer focused service, initiating courtesy reminders and requesting payment on behalf of organisations, freeing up valuable internal resources.
CHARTER has a large consumer finance and telecommunications client base due to its commitment to ongoing customisation and system design to align with Client requirements. Charter has developed a comprehensive Roll Rate Management (RRM) system that accurately tracks cycle dates to mitigate delinquency and write off.
Negotiating settlements and long-term arrangements for banking customers that require assistance of a sensitive nature.
The collection of Business-to-Business accounts rather than business to customer.
Charter provides a commercially responsible litigation service along with insolvency portfolio management.