About Us

Charter has built strong, long-standing relationships through our sensitive approach, innovative technology, commitment to compliance, and exceptional results. For 35+ years, we have provided Roll Rate management, Ex-Hardship Account services, and Tier 1 and Tier 2 collections for a leading international charge card company. Our partnership with an Australian 'Big Four' bank has spanned over 24 years, and for the past decade, we have delivered Ex-Hardship services to a second 'Big Four' bank and its subsidiary. Additionally, Charter operates a 100% owned collection office in Cochin, India, servicing Australia's largest telecommunications provider and other major companies.

Relationships

In working closely with our clients, Charter enjoys and recommends monthly client meetings to cover/include;

Compliance

Governance

Results

Portfolio insights

Suggestions for improvement

Items for discussion

Ethics

Charter has a determined resolve to conduct our dealings with compliance, integrity and transparency. This is achieved predominately through a company culture of high ethics, supported by a working system of checks and balances. A Risk Management doctrine that is driven by certified best practices is a cornerstone of our management structure.

Social

Charter has a dedicated commitment and a long history of supporting the communities where our people live and work in addition to those under privileged in third world countries. Charter has continued to establish and support schools for children in under developed communities along with providing financial support to projects that assist with food and shelter to those in need. Charter's management regularly visits these communities to offer personal support and assistance

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