Self Service

Receive an email/sms/letter/message from us? Click to log on to our secure customer self-serve portal.

Click Here

We can help you to manage your account through our secured self-service options

View complete account history.

Check account balance.

Make payment and obtain receipt number.

View and accept available settlement offers.

Set-up recurring payment arrangement.

Schedule email and / or SMS reminders.

How To Pay

Your Online Account

Make your payment here

By Phone

Direct Debit

Speak with our Solutions Team on 0736207557 to organise repayments by Direct Debit Agreement

Frequently Asked Questions

You can use our Self Service Portal to view complete account history, balance & make payment

You can speak to our experienced case managers on 1300 554 564 and they will help you with the best solutions for the balance

If you are experiencing financial hardship or other personal circumstances which are impacting your ability to resolve this matter, we are prepared to enrol you in our Hardship Assistance Programme . Please complete the details and our Hardship Case Manager will contact you shortly.

You can use our Self Service Portal to view complete account history, balance & get into a payment plan or contact us on 1300 554 546 & our experienced agents will help you.

How To Pay

Your Online Account

By Phone

Direct Debit

Frequently Asked Questions

I have been contacted by Charter Mercantile. What should I do?

Can I speak to someone about this matter?

I'm experiencing hardship, Can you help?

I want to set a payment plan for my outstanding balance?

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